Alright, so you want to play some Killer Queen but your cabinet looks... off. There's nothing on the display.


Don't panic; in almost every case, a black screen is usually just an indicator that some connections are loose or unplugged.


In this tutorial, we'll walk you through a step-by-step process to help you pinpoint what's going on with your display.


1.) Both Blue and Gold monitors are off; the marquee/cabinet lights are off.

    - In this case, your cabinet is most likely just off. Double-check the main power cord on the bottom corner of Blue Cabinet -- you would be surprised how often this cable can get wedged/pulled loose over time, especially if your cabinet shifts around regularly. Ensure that the Power Switch adjacent to the power cord is switched to the "On" position. If this doesn't solve the problem, check the power connection on your cabinet's computer. Check your cabling and make sure that all cables are connected properly.


2.) Both Blue and Gold monitors are off; the marquee/cabinet lights are on.

    - In this case, it is most likely an issue with your splitter.

                

                Each Killer Queen machine utilizes an HDMI splitter to take one signal (from your cabinet's computer) and send it to each monitor. On its own, Killer Queen outputs to each monitor -- Blue and Gold -- so the one output from your CPU is split into two. However, most operators wind up adding a "spectator monitor" so that bystanders can watch gameplay on a separate monitor, which means that the signal is being split into three. Finally, if you have a Killer Queen community that streams their events, the streaming setup also requires a separate video output, which combined with the spectator monitor makes four separate video outputs.

  • Ensure that the connections from your computer to your splitter are intact. 
  • Ensure that the splitter's power supply is connected and that the splitter is powered (a small light should be on.)
  • Follow each connection from your splitter to each monitor. Ensure that each monitor is connected properly.
  • Once you have double-checked your connections, if you are still not getting video signal, power-cycle your cabinet.


3.) One monitor is on and working; one monitor is off.

    - At this point, get into the habit of double-checking your connections. 


In this scenario, we know that the CPU is outputting video and that the cab itself is working, so the problem is isolated to one monitor. There are steps we can take to deduce what's going on with the particular display.


4.) Troubleshooting a Single Monitor


  • Observe: is the monitor completely off/dark? Check connections, check power supplies.
  • Is there power to the monitor? Is it turning off and on?
  • If the monitor is still not working, unplug the HDMI cord connected to the monitor.
  • Plug the newly-disconnected HDMI cord into a different HDMI-compatible monitor. (It could even be the other cabinet monitor if you don't have anything on-hand.)
  • At this point, if you don't see a signal on your backup monitor, it's a good sign that you are dealing with a faulty cable. Replace the cable and see if it fixes the problem.
  • If you see a signal on your backup monitor, it means that there is a problem with the monitor itself.
  • Check to see if another device will display properly on the monitor -- a laptop works fine in a pinch.
  • If a different device is displaying normally on your affected monitor, double-check your splitter connections one by one. Replace any fault HDMI cords you might find.


This article is in progress. If you are experiencing a different problem with your monitor that has not yet been addressed, please e-mail support@bumblebeargames with your problem and we will work with you to resolve it as soon as possible.