When anything we ship arrives to the operator damaged, we should use the following process to file our insurance claims:
1.) Gather evidence of damage from the recipient.
- The more evidence we have that the cabinet arrived damaged, the stronger our case will be for reimbursement. In the best situations, the operator reaches out to us quickly, which speeds the process along.
- In most cases, if there is significant damage, the recipient should not accept the delivery. If the recipient chooses to accept the delivery despite damage, they need to document as much of the damage immediately so it can't be insinuated that the damage happened post-delivery.
2.) Fill out the proper Claim Form (attached to this post.)
- You can use the "PDFfiller" add-on for Chrome to fill these out electronically.
- The cost of a totaled cab by default is $12,995, plus the cost of shipping.
- Email the form to alan.w.burtonii@rrd.com, claims@dls-ww.com and cc nshurson@dls-ww.com.
3.) Attach evidence of damage to the Claim Form.
4.) Keep the recipient informed of the claim's progress.
- These claims traditionally take a long time to process, and the customer will undoubtedly get nervous if we are not in communication with them. Try to keep them informed as soon as any updates come through.